Purchases and refunds
Last updated: 14 October 2026
This policy applies to digital sheet music, backing tracks and bundles purchased directly from Home Grown Musicals (AUS) Ltd, ABN 12 606 130 045, through our Squarespace store.
Before you buy
Check the product description, format, key, vocal range and included files before ordering. Prices are shown in Australian dollars. A product's availability in our store does not confirm its suitability for a particular examination, performance or other purpose.
Downloads and passwords
Follow the delivery instructions provided with your purchase. Check your email, including your spam or junk folder, for order and download information.
For sheet music marked as password protected, our store states that the password will be emailed within 24 hours of ordering. Contact us if the password has not arrived after that time, a download is missing or you cannot open a supplied file.
Using your purchase
Permission to use a score or recording is product-specific. Follow the permissions and terms shown with the product at the time of purchase, together with applicable copyright law. A purchase does not transfer copyright ownership.
Different permissions can apply to the composition, lyrics and recording. Public performances, staging a musical, recording and video use may require separate clearances. If the scope of your purchase is unclear, contact us before the planned use. This policy does not retrospectively reduce permissions granted with an earlier purchase.
Problems with a purchase
Your rights under the Australian Consumer Law and other applicable laws are preserved. If a product is faulty, does not match its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances. Downloading a file does not remove these rights. We do not impose a 14-day limit on statutory claims.
Email homegrown@homegrownaus.com with:
Your order reference or other proof of purchase.
The product name and a description of the problem.
Any relevant error message or screenshot.
Please do not send payment-card details or account passwords. We will review the information and discuss the appropriate next step with you.
Change of mind
We review change-of-mind requests individually. Please contact us with your order details and the reason for your request. A change-of-mind refund is discretionary, not automatic. This does not affect any refund or other remedy you are entitled to under the Australian Consumer Law or other applicable law.
Tickets, albums and donations
Tickets or albums purchased through an external venue, ticketing provider or retailer have their own booking or sale conditions, subject to applicable law. Check the event or purchase page and your receipt to identify the organiser, seller and support contact. A ticketing provider may act as an agent rather than the event organiser. Using an external provider does not remove any responsibility Home Grown has under applicable law.
For a mistaken or duplicate donation to Home Grown, contact us with the transaction reference and an explanation so we can review it.
Related information
Home Grown Musicals (AUS) Ltd
57 Kelway Crescent, Eltham North VIC 3095, Australia
homegrown@homegrownaus.com
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